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PRIVACY POLICY
The following describes the BOT mantra (the trade name of BOT IT Services Private Limited, incorporated in India under the Companies Act, 2013, “BOT mantra”, “we” , “us”, or “our”) privacy policy and the manner in which BOT mantra collects, uses, shares and secures the personal information that it collects or receives via its website www.botmantra.ai, any sub-domain or other BOT mantra website or mobile applications (collectively, the “Sites”). It also describes your choices regarding use, access and correction of your personal information.
What is Personal Information?
As used in this policy, “personal information” means any information that may be used, either alone or in combination with other information, to identify an individual. When we combine any non-personal information with personal information (e.g., technical information, such as the type of browser or operating system that you use), we treat the combined information as personal information.
Collection of Personal Information
BOT mantra may collect certain personal information when someone voluntarily sends a direct mail inquiry, an email or online registration, registers to download documents from the Sites, participates in seminars or webinars, requests Company information at trade shows, applies for a job via the Sites, requests information, or purchases goods or services. Examples of such personal information include, but are not limited to, individual names, telephone numbers, email addresses, company name, mailing address, account user name and password, job title and financial information such as a credit or debit card number. If you apply for a job via the Sites, we may also collect personal information via your resume or any cover letter you choose to upload, or via any social media profile to which you elect to provide access. We process personal information you provide to us either in connection with our legitimate business interests, or to the extent necessary for performance of a contract with you, your company, or our customer.
BOT mantra may collect certain information, including personal information, automatically from visitors to its Sites, and those of its subsidiaries, including the IP address, time visited, pages viewed and related information. When you visit the Sites, open emails from BOT mantra, use its apps or interact with its related tools, widgets or plug-ins, BOT mantra may collect certain information by automated means, such as through cookies, web beacons and web server logs. The information collected in this manner may include your IP address, unique device identifier, browser characteristics, domain and other system settings, search queries, device characteristics, operating system type, language preferences, referring URLs, actions taken on the Sites, dates and times of Site visits, metadata and other information associated with other files stored on your device.
BOT mantra uses third party software for analytics. All metrics information collected from your usage of the Service(s) shall be transmitted to our analytics provider. This information is then used to evaluate how users use our platform, and to compile statistical reports on user activity for us. We further use the same statistical analytics tool to track or to collect your Personally Identifiable Information (PII). We will use this information in order to maintain, enhance, or add to the functionality of the Service(s) and to personalize the experience for you.
We and our third-party advertising partners use technologies such as web beacons in analysing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base, as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
We process personal information collected through cookies or similar technologies either in connection with our legitimate business interests in operating the Sites, performing the services, or operating our business, or otherwise to the extent you have agreed that we may do so.
BOT mantra may collect certain personal information that is provided in the course of the use of our services. This includes personal information contained in semi-structured and unstructured data hidden in electronic documents, images and emails provided by our customers when using our services. This data will be processed for the purposes of operating our Sites and providing our services. We also use this data for our internal training and quality purposes, and to enhance, research and analyze our service offerings and models. Examples of such personal information include, but are not limited to, individual names, telephone numbers, email addresses, job titles and contact information contained in invoices or emails. Personal information may relate to our customer’s employees, contractors or their customers or service providers. The legal basis for processing this personal information is (i) our legitimate interests namely performing our services, or monitoring and improving our Sites and services, or (ii) necessity for performance of a contract between you, your company or our customer, and us. We will retain such personal information only for so long as we have a lawful basis to process it, as set forth in this policy and with respect to (a) personal information processed by us in connection with our provision of support services, within 90 days after the associated help desk ticket is closed, and (b) all other personal information collected through use of our services, within (30) days after the termination of the applicable contract between you, your company or our customer and us.
Uses of Personal Information
BOT mantra uses your personal information to monitor the performance, and improve the quality of, its Sites, respond to requests about the Company and its business, provide information about products and services fulfill customer requests and for other business purposes and/or to comply with various legal and regulatory obligations. With your consent, BOT mantra may also use your personal information to send you information about its other products and services and for other specified marketing purposes. Unless we obtain your consent to processing of your personal information, BOT mantra processes your personal information either for performance of a contract with you or in circumstances where it has a legitimate interest to do so.
BOT mantra may use information collected through cookies, web beacons, pixels, web server logs and other automated means for purposes such as (a) customizing user visits to the Sites, (b) delivering content tailored to users’ interests and the manner in which our users browse the Sites, and (c) managing the Sites and other aspects of its business. You can change your cookies settings in your browser, however please note that some of the features that make your site experience more efficient may not function.
Sharing of Personal Information
BOT mantra may share your personal information with its affiliates and subsidiaries, and/or with its business partners, in order to respond to customer needs or otherwise provide services to customers as requested. BOT mantra may also, with your consent, engage in joint marketing activities with such third parties and/or disclose personal information to third parties for their own direct marketing purposes.
BOT mantra may also share your information with its third-party agents who may be acting on its behalf and pursuant to its instructions to assist in our business activities, including, for example, providing notice of an upcoming webinar or trade show that may be of interest to the target audience, providing customer service, payment processing or providing storage services.
BOT mantra may disclose your personal information if it is required to do so by law or court order, to enforce or apply its Terms or if it believes in good faith that such release is necessary or appropriate to protect the rights, property, or safety of its company, customers, affiliates or others.
BOT mantra also may share or transfer information, including your personal information, in connection with the sale, transfer, acquisition, merger, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change or ownership or control by BOT mantra or any affiliated company (in each case, whether in whole or in part). When one of these events occurs, BOT mantra will use reasonable efforts to notify users before their personal information is transferred or becomes subject to different privacy practices.
BOT mantra sometimes partners with other companies in order to provide their services via a link on the Site, for example job applications, social media links and live chat. In those circumstances, the third-party partners will have access to the personal information you provide to them via their website, and we do not have any control over how they use that personal information. In order to fully understand how your personal information is used by our partners, please carefully review their applicable privacy policies. Except as set forth herein, BOT mantra does not share your personal information with any third parties.
Other Uses of Personal Information
In addition to the uses described above, BOT mantra will inform individuals of any other intended uses of their personal information at the time such personal information is collected or before such use is implemented including disclosure to third parties.
Data Security and Retention
BOT mantra uses reasonable methods to secure all personal information by a variety of methods, including restricting access to such personal information only to those people who have a legitimate need to know in order to discharge their job responsibilities on behalf of BOT mantra, securing access to the facility where the personal information is stored and the use of technology and physical controls to secure the personal information. BOT mantra is required to disclose personal information in response to lawful requests by public authorities including to meet national security or law enforcement requirements. If you have questions about the security of your personal information, please contact us as described below.
We may retain your personal information for as long as it is needed to fulfill the purposes described in this privacy policy, comply with our legal obligations, resolve disputes or enforce our agreements.
Security of Personal Information by Third Parties
BOT mantra will require that all third parties acting on behalf of BOT mantra, and to which personal information is provided, give BOT mantra adequate contractual assurances that they will safeguard all such personal information in a manner consistent with this policy.
Children under the Age of 16
The Sites are not intended for children under the age of 16. Accordingly, we do not intend to collect personal information from anyone we know to be under 16 years of age.
Advertising and Newsletters
We may from time to time allow certain third parties to display advertising on our Sites or to manage our advertising on other sites. These third-party partners may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests.
We will use your personal information to send you email or newsletters, if you have signed-up to receive them. If you would like to discontinue receiving this information, you may update your email preferences by using the “unsubscribe” link found in emails we send to you, or at your member profile on our website, or by contacting us as described below. You may not opt-out of service-related communications, which are not promotional in nature. Please note that even if you opt out of receiving the foregoing emails, we may still send you a response to any “Contact Us” request as well as administrative, maintenance and operational emails (for example, in connection with a password reset request).
Your Rights
Upon an individual’s request, BOT mantra will provide reasonable access to any personal information it has about that person. BOT mantra will also take reasonable steps to allow such individuals to correct, change, modify or delete any such personal information that is shown to be incorrect, inaccurate or incomplete. You may ask us to delete the personal information we hold about you, or cease processing such personal information in certain circumstances by writing an email to [email protected]. It may not be possible for us to delete or cease processing all of the personal information we hold about you where we have an ongoing relationship with you or where we have a legal basis to retain such personal information.
When we process personal information on the basis that you have consented to such processing, you have the right to withdraw your consent, or ask us to stop or restrict processing the personal information we have about you, at any time by contacting us using the contact information below.
Territories
Personal information collected by BOT mantra may be stored and processed in your geographic region, or in other countries in which BOT mantra, or its service providers, maintain facilities or operations.
Tracking
We do not track users over time and across third party websites to provide targeted advertising. Accordingly, we do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about an individual consumer’s online activities over time and across third-party web sites or online services.
However, some of our service providers and advertisers may use cookies or other methods to gather information regarding your use of the Sites and may combine the information in these cookies with any personal information about you that they may have. The use of such tracking information by a third party is subject to its privacy policy.
Changes
BOT mantra may amend or modify this policy from time to time. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by posting the amended or modified version on its website at www.botmantra.ai,This policy may also be changed, or limited, to comply with legal or regulatory requirements, or as otherwise allowed or required by law.
Contact Information
Questions or comments about this policy, or concerns or complaints about possible violations, should be sent to [email protected].