Over the past few decades, Digital Transformation has been a key strategic focus for most business entities, primarily aimed at improving their productivity and efficiency, and, more importantly, effectively managing the growth aspect of the business. After successfully implementing strategies such as outsourcing, leveraging low-cost locations, and optimizing business processes, the focus has now shifted to “profit maximization,” “customer satisfaction,” and having a direct impact on “business metrics.” With Intelligent Process Automation moving from a “concept” to a “reality,” it is now well-positioned to take center stage in any Digital Transformation Strategy.
Scope for automation in retail sector is vast. Some of the key use cases are:
Intelligent Process Automation (IPA) is essential for the retail industry for several reasons:
Reduce operational costs and highly productive teams
Improved Order and Fulfilment management
Improve customer experience, faster response times and improved customer satisfaction
Better integration of applications with zero changes to IT landscape
Data-driven decision making and identify trends and opportunities with real time analytics
Enhanced accuracy and efficiency – zero manual errors; RPA bots can work 24/7 without getting tired or making mistakes
Improved employee engagement – with employees able to focus on more complex tasks
Enhanced/improved compliance to financial and regulatory audit requirements.
Listen to what Industry Experts say about Robotic Process Automation and how it is impacting the Retail Industry. Data-driven decisions, powered by AI, unveil valuable insights for informed choices. Successful retailers proactively embrace digital transformation for competitiveness in the dynamic retail landscape.